The High Peak Plumbing Company That Measures Houses Before It Quotes
Plumbing, heating and renewables from one New Mills team, built on repeat work and designed systems.
How First Point Plumbing Started, From The Founder
One van, working day and night, then a lesson learned the expensive way.
“I’ve been in the trade ten years now. I started on my own, fitting boilers and bathrooms, working day and night and over-delivering for customers. The repeat work let me grow the team to seven, including me.
Then came the lesson: I hired ahead of the pipeline without the business knowledge to match. The team shrank, and I rebuilt it on repeat work, training and the maths.
I’ve spent the last 12 months on heat pump and system design. The company you’re looking at is that rebuild, at the right pace and the right prices.”
Lewis Harding, founder
The Only Job I Turn Down
The turn-down promise on our service pages is the standard I hold to on every job.
I try never to say no to a job. The one exception is a customer who wants to do part of the work themselves, or bring in trades from outside my own team: my quality standard can’t be met that way, and it’s taken years on the tools to build and refine it. If it’s the wrong job for your house for any other reason, you hear that first, before you spend a penny.
The Paperwork, And What Each Piece Buys You
Credentials only matter when they change what happens on your job.
None of this is decorative. Each credential is checkable, and each one buys you something specific once the work starts.
- Licensed for gas work, checkable on the register.
- Manufacturer-backed systems, 5-year warranty.
- Systems designed to a target SCOP, then commissioned to prove it.
- Vaillant heat pump training, completed.
- Qualified to handle refrigerant on air conditioning work, from leak checking and recovery to installation and servicing.
- In progress. When it lands, grant applications run under our own name. Until then, we say so wherever grants come up.
What We Work To
Three habits behind the way we quote and the way we work.
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Numbers Before The Quote
We measure the house and work out the running costs before anyone writes a price.
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The Wrong Job, Said First
If a job is wrong for your house, you hear it from us before you spend a penny. We give the quote, and the decision stays yours.
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One Standard, The Whole Job
We won’t share a job with DIY work or trades from outside our team, because our standard can’t be met that way. You’ll recognise the faces from one visit to the next.
The Team In The Vans
Small enough that you’ll recognise faces from one job to the next.
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Lewis
Founder, design, gas, heat pumps.
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Rachel
The office, answers the phone.
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Oliver
Gas engineer and maintenance plumber.
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Jacob
Bathrooms and builders work.
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AJ
Apprentice.
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Joe
Renewables engineer.
Two Guarantees, In Writing
What every job carries, whichever way you get in touch.
- Two years workmanship on every install, boilers included. It runs alongside the manufacturer’s warranty rather than on top of it, and our lead heat pumps carry five years from the manufacturer.
- No call-out fee. You pay by the hour for the time we are on site and you hear the rate when you book: £96 including VAT locally (£80 plus VAT).
The Work We Take On
Heat pumps, solar and batteries, boilers, ventilation and bathrooms, pictured in homes like the ones round here.
Heat pumps
Solar and battery
Ventilation, heating and servicing
Bathrooms and work in progress
Common Questions About Getting In Touch
Within one working day. A form sent on a Friday evening is answered on the Monday.
Whichever suits the job. A problem that is easier to explain out loud suits a call, and the form lets you describe the house in your own time.
Either a survey visit or, where your description already covers the job, a fixed quote. If the job is wrong for your house, we say so before you spend anything.
Yes. Members ring a priority line open 6am to midnight, seven days a week. We book them ahead of non-members and aim for an engineer within 24 working hours. Non-members get the next available appointment.
Every job in New Mills and the doorstep towns around it, Buxton included. Emergency call-outs reach Stockport, South Manchester, Bamford and the Hope Valley, and heat pump and solar surveys go as far as Manchester, Sheffield and Leeds.
Reviews From Across The High Peak
Checked The Company Out? Get Your Numbers.
The design survey puts the running costs and the price on paper for your house.
