A Heat Pump Service Plan For The Whole Year, From £35 A Month
An air source heat pump service plan with one annual service and priority booking on every tier, and a repair contribution stated in writing on Care and Protect. Prices include VAT.
A Heat Pump Drifts Quietly Without Its Service
It keeps running, so nobody notices the numbers slipping.
A heat pump installation designed to a SCOP of 3.5 to 4.0 can slide to 3.3, where it stops beating gas on price, with no fault code on the screen.
Then a repair lands, charged by the hour, and the company that fitted it can be hard to reach two winters on.
The worries behind a heat pump maintenance plan:
- “If I use an internet company, who fixes it if it breaks next week?”
- “Will a small company an hour away actually turn up and stand behind it?”
Heat Pump Care Plans keep one local company on your system, with the service booked from a reminder and the repair contribution in writing.
What Makes Heat Pump Care Plans Different?
The contribution and its limit both sit on this page.
-
The annual heat pump service in every tier, to our full checklist
-
Priority booking over non-plan customers where availability allows
-
Care covers repairs up to £500 a year, Protect up to £1,000, VAT included
-
All brands serviced, Vaillant and Stiebel Eltron our speciality
Heat Pump Care Plans are a service and maintenance agreement, and this page plus the terms tell you where its edges are.
Reviewed By The People We Work For
Real Google reviews from homeowners around New Mills, Glossop and Buxton.
Pick A Plan, Then We Call You To Set It Up
Choose your tier and the office rings you to set up the direct debit and book your first service. Full terms come with your sign-up.
-
Pick Your Tier
Heat Pump Service, Care or Protect, with the comparison above in front of you.
-
We Call You Back
The office rings you and sets up the monthly direct debit, VAT included, which spreads the cost of the plan across the year.
-
The Plan Takes Over
The service reminder arrives when it’s due, and we book the visit from it.
The Questions That Decide It
The conditions worth reading before the direct debit starts.
-
Is this insurance?
No. Heat Pump Care Plans are a service and maintenance agreement: First Point supplies the services listed in your tier, including a stated repair contribution on Care and Protect. Read the terms before buying; they’re written to be readable.
-
What happens once my repair contribution is used?
Further repair work stays available at the members’ rate, £96 including VAT an hour (£80 plus VAT) in our local area, and the cost gets explained before chargeable work goes ahead.
-
Can any heat pump join the plan?
The heat pump has to be accepted onto the plan, which can involve an initial inspection or service. It needs to be in satisfactory working order, and known or pre-existing faults aren’t included.
-
Does the plan replace my manufacturer’s warranty?
No. Where a fault is covered by an existing manufacturer’s warranty, that warranty is used first. The plan sits alongside it, not instead of it.
Heat Pump Care Plan Questions
The 12-month initial period is set out before you sign, and distance sign-ups carry the statutory 14-day cooling-off period. Full cancellation terms sit in the plan’s terms and conditions.
Members call a priority line that’s open 6am to midnight, seven days a week, and get booked ahead of non-members. The aim is an engineer with you within 24 working hours, and an emergency reported out of hours gets priority booking for the next working day where possible. We don’t promise fixed response times or 24-hour attendance.
Yes. We service and repair all heat pump brands, whoever installed them. The heat pump still needs to be accepted onto the plan, and an initial inspection or service is more often asked for first when we don’t have the original design documents.
Where a replacement part is obsolete or unavailable, we can’t guarantee the heat pump can be repaired. We tell you as soon as we know, so you can decide what’s next.
Our full checklist: coils and filters cleaned, system water checked and dosed, the system balanced, the weather curve set to your design and the hot water cylinder serviced to G3.
No. A one-off heat pump service costs £192 to £420 including VAT, depending on the system. The plan adds priority booking, and Care and Protect add a repair contribution.
No. The contribution runs per 12-month plan period, has no cash value and doesn’t roll into the next year.
Installation or design defects, misuse, weather damage, faults in the external electrical supply, pipework outside the heat pump system, cosmetic damage and upgrades, among others. The full list sits in the terms.
Not Sure Which Tier? Send The Form.
Tell us about your heat pump and what matters most, and you get a straight recommendation within one working day.
Reviews From Across The High Peak
The Local Plan That Keeps Your Numbers Where They Were Designed
Pick the tier, set up the direct debit, and the annual service books itself from the first reminder.
