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FIRST POINT PLUMBING & HEATING

PRIVACY POLICY

Last updated: 24 June 2026

First Point Plumbing & Heating ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

By using our website or services, you agree to the terms of this Privacy Policy.

1. WHO WE ARE

First Point Plumbing & Heating

42 Peak Road
New Mills
High Peak
SK22 4LD

Telephone: 07985 549676

Email: info@firstpointplumbing.co.uk

Website: www.firstpointplumbing.co.uk

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

2. WHAT INFORMATION WE COLLECT

We may collect and process the following personal information:

Personal Details

  • Name

  • Property address

  • Billing address

  • Telephone number

  • Email address

Property and Service Information

  • Boiler make, model and serial numbers

  • Heating and plumbing system details

  • Appliance information

  • Service, maintenance and repair history

  • Photographs of work areas and completed works where necessary

Financial Information

  • Payment history

  • Invoice records

  • Subscription and membership information

Please note that payment card details are processed securely by third-party payment providers and are not stored by First Point Plumbing & Heating.

Website Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage statistics

3. HOW WE COLLECT INFORMATION

We collect information when you:

  • Request a quotation.

  • Contact us by telephone, email, website or social media.

  • Book appointments.

  • Purchase products or services.

  • Join one of our service plans.

  • Make a payment.

  • Subscribe to newsletters or marketing communications.

  • Complete online forms.

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide quotations.

  • Deliver plumbing, heating, gas, air conditioning and renewable energy services.

  • Schedule appointments.

  • Process payments.

  • Send invoices and receipts.

  • Register manufacturer warranties.

  • Maintain customer service records.

  • Provide annual service reminders.

  • Communicate regarding appointments and ongoing works.

  • Respond to enquiries and complaints.

  • Improve our services.

  • Meet legal and regulatory obligations.

5. OUR LEGAL BASIS FOR PROCESSING

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business.

Consent

Where you have provided consent for specific processing activities.

6. MARKETING COMMUNICATIONS

Existing Customers – Soft Opt-In

If you have purchased products or services from First Point Plumbing & Heating, we may occasionally contact you by email, SMS or telephone regarding our own similar products and services.

Examples may include:

  • Boiler service reminders.

  • Service plan information.

  • Plumbing and heating maintenance offers.

  • Air conditioning servicing and maintenance.

  • Heat pump and renewable energy services.

  • Seasonal maintenance advice.

  • New services offered by First Point Plumbing & Heating.

We rely on the "soft opt-in" exemption under the Privacy and Electronic Communications Regulations (PECR) for these communications.

Marketing communications will only relate to products and services supplied directly by First Point Plumbing & Heating and which are similar to those previously purchased.

Customers are given the opportunity to opt out:

  • When their details are first collected.

  • In every marketing email or SMS message.

  • At any time by contacting us directly.

You may unsubscribe from marketing communications at any time.

Opting out of marketing communications will not affect essential communications relating to appointments, invoices, annual reminders, safety notices or ongoing works.

Prospective Customers

If you have not previously purchased from us, we will only send electronic marketing communications where you have provided your consent or where otherwise permitted by law.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share information with trusted third parties where necessary to operate our business, including:

  • Accountants and bookkeepers.

  • Payment providers.

  • CRM and scheduling software providers.

  • Email and SMS service providers.

  • Manufacturers for warranty registration.

  • Regulatory authorities where required by law.

We do not sell, rent or trade customer data to third parties.

8. DATA STORAGE AND SECURITY

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Loss or theft.

  • Accidental destruction.

  • Misuse or disclosure.

Access to customer information is limited to authorised personnel only.

9. HOW LONG WE KEEP YOUR DATA

We only retain personal information for as long as necessary.

Typical retention periods include:

  • Financial records: Minimum 6 years.

  • Customer service records: Up to 10 years.

  • Gas Safety documentation: As required by law.

  • Marketing preferences: Until consent is withdrawn or records are no longer required.

10. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your personal data.

  • Restrict processing.

  • Object to processing.

  • Request transfer of your data.

  • Withdraw consent at any time where consent is relied upon.

Requests should be submitted by email to:

info@firstpointplumbing.co.uk

We will respond within one month.

11. COOKIES

Our website may use cookies to improve functionality, monitor website performance and analyse visitor behaviour.

You may control cookie settings through your web browser.

A separate Cookie Policy may also be provided on our website.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

13. COMPLAINTS

If you are unhappy with how we process your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

14. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our services following any updates constitutes acceptance of the revised policy.

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